Our Dundee-based client is seeking a Technical Alignment & Support Engineer. This hybrid role will be split into two parts, involving Technical Alignment, which will be customer-facing, as well 2nd Line IT Support, which will be office-based.
Responsibilities
- Provide expert-level technical support and troubleshooting for a wide range of IT issues, including but not limited to networking, hardware, software, and security-related concerns.
- Collaborate with your teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
- Act as a point of contact, demonstrating the ability to analyse, diagnose, and recommend technology solutions.
- Objectively identify misalignments and gaps in client technology (hardware, software, cloud services).
- Perform proactive system analysis to identify and address potential issues before they impact clients' operations.
- Document support processes, procedures, and troubleshooting steps for the internal knowledge base and client-facing documentation.
- Document findings and communicate misaligned items to the account managers to support the creation of recommendations.
- Participate in client meetings to provide technical insights, recommendations, and updates on ongoing projects and support activities.
- Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your technical skills and knowledge.
Required Skills
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
- A minimum of 5 years of hands-on experience in providing IT support, preferably within a Managed Service Provider environment.
- Strong expertise in Microsoft technologies across both on‑premise and cloud‑based Office 365 environments.
- Proficiency in networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
- Keen interest in emerging technologies and streamlining processes through technology.
- Relevant industry certifications, such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent certifications, are desirable.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
- Problem-solving mindset, with the ability to analyse complex issues and implement effective solutions.
- Strong organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Full UK driving licence.
The client cannot offer any sponsorship; therefore, candidates should have full right-to-work status for the UK, without requiring any type of visa or sponsorship.
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