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Senior IT Support Engineer (2nd Line) - Fife

IT
Ref: 117 Date Posted: Wednesday 18 Aug 2021

We are working exclusively with our client based in Central Fife, who have a permanent position for a Senior IT 2nd Line Support Engineer to join the Service Desk team. 

Responsibilities will include: -

  • Providing Helpdesk support

  • The ability to work to a First-Time-Fix framework (up to 2nd line support)

  • The ability to escalate issues to 3rd Line, whilst maintaining ownership of the ticket

  • Mentoring designated Technical Team personnel when appropriate

  • Project Management

  • Contribution to skills analysis and training needs requirements of Technical Team

  • Any other duties associated with the position held

Minimum Experience Requirement(s):

  • At least 5 years of working in a similar role is essential.

  • Experience of Operating Systems across different platforms is essential.

  • Experience of Microsoft Hyper-V and VMWare is important

  • Experience with Networking/WAN’s/Telecoms is important.

  • Experience of basic customer training in common applications (e.g. Word, Excel) is an important.

  • Direct experience of team management/project management is important.

Please send your CVs to it@mcnallyrecruitment.com. We will contact suitable candidates to arrange a video chat or socially distance meet up.