IT Project Engineer - Dundee

Our client is an IT Managed Service Provider based in Dundee, servicing clients throughout Scotland and beyond. They are currently in an exciting period of growth with ambitious goals and looking for a full-time Project Engineer to join the team.

Your New Role

Reporting to the Head of Professional Services, this is a hands-on senior technical and customer-facing role which will provide the successful applicant with a platform to demonstrate and expand their knowledge on cutting edge IT systems and solutions.

Core functions

• Ownership and lead of Assigned Projects
• Ownership of Tasks on Larger Team Projects
• Documentation of implemented projects and solutions
• Able to manage multiple competing priorities and schedule assigned work independently
• Contribute on research and development of new solutions and services
• Contribute on the writing of proposals
• Look for ways to continually improve efficiency, automation, make things better
• Work as part of a growing team and have a big influence and positive impact on the business
• Set and manage client expectations
• Supporting the wider technical and business development teams with technical support and mentoring
• Identifying recurring issues/problems and helping develop ways to resolve them

Essential Skills

• Microsoft Modern Workplace (e.g. M365 Admin, Security and Compliance, AzureAD, Intune, Conditional Access, Exchange and SharePoint Online)
• Microsoft Azure Infrastructure administration and implementation (not essential but highly advantageous)
• Windows Server (2012-2022) functions including Active Directory, DNS, DHCP, Hyper-V
• Next Gen Firewalls (Ubiquiti, Palo Alto, SonicWALL) configuration, best practices, routing and VPN setup
• Good understanding of networking and switches (HP Aruba, Cisco)
• Experience in security best practices (e.g. Least Privilege Access) and solutions/services available (e.g. AV/EDR/spam filtering/web filtering)
• Good organisational/admin/time management skills
• Be detail orientated and understand the value of processes
• Customer service skills/customer-facing experience

Desirable Skills

• Valid UK Driver’s Licence
• Mac OS Support and Management
• Debian/Ubuntu Linux
• Working in an MSP environment (providing support to multiple clients)

What We Offer

• 28 days annual leave (increasing with length of service)
•  Company Pension Scheme
• Life Assurance Plan
•  Company health and wellbeing support services (including remote GP, mental health support, and physiotherapy)
•  Dedicated time for Training & Development
• Reward and Recognition Platform
• Hybrid Working (after the initial onboarding process)