Desktop Support Engineer (London) - London

Desktop Support Engineer (on-site, Mayfair, London)

Our client is seeking a proactive Desktop Support Engineer to join our technology team. This role will report directly to the Head of Technology and is responsible for providing reliable hardware and software support across the firm’s Microsoft Windows desktop environment, while working closely with internal teams and external IT service providers to ensure smooth day-to-day operation of the firm’s IT systems.

PLEASE NOTE THIS ROLE IS BASED ON-SITE MONDAY - FRIDAY. The client cannot offer sponsorship. 

RESPONSIBILITIES

• Provide hands-on, responsive hardware and software support for Microsoft Windows desktops and laptops to users at all levels, including senior management, acting as the first point of contact for all IT support
• Troubleshoot and resolve IT incidents across hardware, software, and user accounts, working closely with  the firm’s IT service provider
• Partner with in-house engineering teams to support, maintain, and continuously enhance the firm’s IT infrastructure, proactively identifying opportunities for improvement
• Support employee onboarding and offboarding processes, including device setup, desk relocation, access provisioning, and decommissioning
• Support and maintain firm’s Audio Visual (AV) equipment and meeting room technology
• Document issues, resolutions, and processes to support knowledge sharing and continuous improvement

KNOWLEDGE, SKILLS AND EXPERIENCE

• At least 1 year of experience in a desktop support or similar IT support role, within financial or professional services, is desirable but not essential
• Degree in Computer Science, Information Technology, or a related field is desirable
• Thorough understanding and familiarity of Microsoft Windows environments, hardware setup, and core business applications
• Proven ability to diagnose and resolve technical issues efficiently, with a methodical and detail-oriented approach
• Strong interpersonal skills, with the ability to communicate technical concepts clearly to both technical and non-technical users
• Proactive and enthusiastic to continuously learn and develop technical skills, with a commitment to delivering a high standard of user support
• Strong organisational skills with the ability to prioritise, follow through, and manage multiple tasks effectively
• Familiarity with IT service management or ticketing systems (e.g. Jira)
• Experience with Linux, Bash scripting, AWS, and Python is desirable